Join Our Team
Our community presence and outreach teams are in the community 24 hours a day, seven days a week
The DCSP's highly identifiable team members are more than community ambassadors; they are highly trained to address the needs of the downtown community! They are also trained to provide resources to those with complex issues with a continuum of assistance from referrals and outreach, to advanced medical aid and follow-up intervention.
Connect
Our Connect Team is a dynamic group consisting of two essential components: the Connect Liaison Team and the Connect Community Safety Team.
Connect Community Liaison Team (CCLT)
Our Community CONNECT Liaisons serve as vital connections and bridges between the diverse individuals who make up downtown's vibrant community. Regardless of their backgrounds, perspectives, or needs, Liaison members are dedicated to assisting and engaging with our community members. Their primary focus is on providing support within businesses, events, and public-serving spaces.
Community CONNECT Safety Team (CCST)
The CCST members also play a crucial role in connecting downtown residents from all walks of life, backgrounds, perspectives, and needs. With a broader geographic scope, they are equipped to provide basic, low-risk voluntary transports in accordance with the DCSP's VOLUNTARY TRANSPORT Policy. Operating around the clock, CCST members collaborate closely with MAC247, serving both on foot and in vehicles.
Their responsibilities extend beyond transport services. CCST members engage in focused patrols, actively identifying and addressing safety-related concerns in the downtown community.
MAC24/7
The DCSP Mobile Assist and Connect (MAC24/7) Team provides presence and outreach services to the downtown community. These services include social needs assessments, and engagement with other agencies and resources (including the DCSP COAR team as required) to best serve individuals. The MAC24/7 team is also trained in advanced first aid to assist with non-emergency medical situations.
COAR
Our Community Outreach Advocacy Resource (COAR) Team provides presence and outreach as well as follow-up intervention and assistance. They work with partner agencies in housing, addictions treatment, education, mental health support, and other resources that aim to provide longer-term assistance to better serve individuals and the whole downtown community.
Clean Slate
Our COAR team also oversees our Clean Slate program, a program that hires formerly at-risk community members and employs them within the community. Our Clean slate team now spends their days gaining valuable work experience helping keep their community clean.
Coordinated Assistance Network
DCSP operates a centralized Information and communication centre from our downtown offices. Coordinated Assistance Network (CAN) team members working in this centralized hub respond to all incoming calls, working to assess, triage, and provide appropriate, consistent and timely responses to those in need. Our ultimate goal is to enhance connectivity among the downtown community, DCSP teams, and our partners organizations.
